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Seirioz-AccS

WE HAVE IT

Privacy Policy

Privacy policy Seirioz-Accs B.V.

 

If you order something, we need your data to ensure that we can deliver your order. This will in many cases be digital, in some cases also by mail. In both cases, we handle your data carefully; which we will keep safe. What we do with your personal data and why, we explain below. In the unlikely event that you have a question about our privacy policy after reading, please contact our customer service.

Our privacy policy can change if there are new developments or if there is reason to do so. The most current privacy policy can be found at www.seirioz-accs.com. We advise you to consult the privacy policy regularly, so that you are aware of the latest version. Here you will find the date of the last change (November 26, 2018).

 

Index:

Who is responsible for the processing of your personal data?

When does our privacy policy apply?

What are personal data?

From whom do we process personal data and how do we receive this data?

Which data do we process from you; what do we use this for and how long do we keep your data?

Given about your contact with our customer service

Data for optimal shopping experience

Improve the shopping experience based on general information and sales statistics

Personalization based on your account details and search, surf and purchase history on seirioz-accs.com

Self-defined preferences

Data for marketing

With whom are your data shared?

Where do we store your data?

How are your data secured?

How do we deal with the data of Children?

What rights can you exercise with regard to your data?

Right to data portability

Right to restriction

Right to be forgotten / request to delete account

Right to file a complaint

Ask?

 

Who is responsible for the processing of your personal data?

Seirioz Accs B.V. (seirioz-accs.com), located on the markerkant 12-1-22, 1314 AJ Almere, is responsible for the processing of your data as described in this privacy policy.

When does our privacy policy apply?

This privacy policy applies to all personal data that seirioz-accs.com processes of anyone who ever has (had) contact with seirioz-Accs. This can be as a visitor, customer, business customers, contacts and in all related domains of seirioz-accs.com.

What are personal data?

Personal data are all data that can be traced back to you as an individual. Think of your name, telephone number, address or e-mail. Also the data such as IP address or your client number from seirioz-accs.com. Also other data that are unique to you, think of your order data or your surfing behavior.

Who processes personal data and how do we receive this data?

We process the personal data of everyone who has (had) direct and / or indirect contact with seirioz-accs.com, both (business) customers and the contact persons of partners.We obtain the data directly from you when you visit our website, create an account on our website and when you enter your details or contact our customer service, in any way whatsoever.In some cases we receive your data from third parties, for example when someone wants to send a gift to you and you enter your details as a recipient. We can also get your data from other parties, but this only happens with your permission.

What data do we process from you, what do we use it for and how long do we store your data?

Data for processing your order

If you order something through us, we need certain information to be able to realize and deliver your order. We also want to keep you informed about your order. If you want to return or have repairs to be carried out, we also need this information.

Data in your account

We store the following information in your personal account:

–                  Name

–                  (delivery and residential / branch) address (es)

–                  Phone number(s)

–                  E-mail address

–                  Date of birth

–                  Payment details

–                  Gift cards

We also store your order history and in digital orders we also save your license codes and download links.We may – if stored in your account – use your interests to send offers to you by email. This can also be done on the basis of your wish list.We want you as a customer to make it as easy and fun as possible. For that reason we keep all your data in your account for 7 years. If you are not active for 7 years by logging into your account, we will delete all your data. You can make a request at any time to delete your account.

Information about your contact with our customer service

You can contact us on working days from 9:00 am to 5:30 pm (central european time). This can be done by telephone, email or chat. You can also contact us via social media, such as Facebook. We can help you more quickly by storing your data the next time. We keep the notes as long as you are an active customer with us. We can record a telephone conversation for training and analysis purposes. We have a legitimate interest in using these interactions to improve our services, and we keep our telephone conversations for up to 6 months. When you send us a private message via social media, we will keep it for a maximum of 6 months, unless you delete the message earlier.

Data for optimal shopping experience.

There are hundreds of articles in our store. We also sometimes exchange these; therefore we would also like to help you between all our articles. First, we do our utmost to make our website work well, so that you can optimally shop. For that reason, when you visit seirioz-accs.com, we collect your IP address, information about your internet browser, any language settings and information about the settings of the operating system of your computer or your mobile device with which you visit us. We also do our utmost to keep seirioz-accs.com as relevant as possible by matching it to your personal preferences. In order to do this, we collect your search, click and purchase behaviour from seirioz-accs.com. We use your data to map out generic customer patterns so that we can adjust them to your individual level. It is not so much about the knowledge about you as an individual customer. It is our need to make your life as a customer easy and fun. That is why we keep your data as long as you are an active customer.

Improve the shopping experience based on general information and sales statistics

When you view an article on seirioz-accs.com, you will also see other articles that we recommend (for example “look further” or “others have a look”). These recommendations are based on the article or category you are currently viewing. Based on statistics, we know that customers who bought that item were also interested in the other article. These recommendations are not personal to you, they were created by everyone who viewed the same article. Everyone gets the same recommendation. If you are looking for an operating system, there may be other operating systems, and it may also be that there is an office, because many customers need both. You can also see this form of improving your store desire in physical stores. For example, articles of the same type or that belong together often stand together. The seller also knows what is popular and what other customers bought when they came to the store with the (almost) same question.

Personalization based on your account details and search, surf and purchase history on seirioz-accs.com

If we know who you are (then you will see at the top left of your name) and we can make your store even more personal. Just like in your favorite physical store. You know the shop assistant and based on your previous purchases and interest you can make a good recommendation.Just like that shop assistant, we also make you a recommendation. We look at what you have previously looked for or bought from us, what is on your wish list and what interests you showed by looking at certain articles in the webshop. We do this on the basis of your surf, search and purchase behavior. We do not look back more than two years. We collect this information based on cookie techniques, your IP address and the unique number that is linked to your mobile device with which you are dabbling.What we do not do is use this information to show you different prices when visiting seirioz-accs.com than other customers. It is possible that if you visit us again we have adjusted the prices of some products and that the prices between the different countries differ.We have an interest in applying this personalization, namely to make your choice easier and to make our store better. You find what you are looking for faster and are not disturbed with articles and categories that are not relevant. If you do not appreciate your personalized recommendations, you can turn it off in your account.

 

Self-defined preferences

In different places you can adjust your preferences yourself or pass them on to us. For example, you can be kept informed of something or there are articles on your wish list. Even if a new release comes out of an office, for example, you can sign up for it in advance. You can switch these preferences off or on at any time.

Data for marketing

Personalized e-mails

We regularly have offers or fun and interesting news that we would like to share with you. We would be happy to share these with you via e-mail. If you have created an account with us and placed one or more orders, we would like to send you suggestions, information about our items and services as a result of your purchases, as well as review requests by e-mail. If you give us permission for this, we can also send you other information by e-mail, such as day offers, promotions or information. These personal recommendations are based on your purchases and visit history from a maximum of 2 years ago. If you prefer not to receive this kind of information, you can unsubscribe in your account or at the bottom of the newsletter.

Personalized ads

We, our advertising networks and media agencies can show you ads on seirioz-accs.com and other websites. This is done on the basis of your previous visits to our website and third party website (s). We only do this with your consent of the cookies. A limited storage period applies to cookies, which differs per cookie.

Data from customer research

We are constantly working on our services and strive to align them as well as possible with what you want as a customer. For this reason, we can use your details (customer ID, e-mail address and / or telephone number) to invite you for a no-obligation customer or market survey. This way you help to make our store even better.Participation in a customer or market research is completely free of obligation. You decide whether you want to participate in an investigation. How long your data is linked to the results of the customer or market research is dependent on each research. We will delete all data that can be traced back to you as soon as the investigation has been finalized.

Data reviews & question and answer

We would like to receive reviews about our products and services. Reviews can help you and other visitors of the website to make decisions.When you write a review, you can choose whether or not your data, such as name is visible. You can also use an alias for this. You can also indicate whether we may contact you in response to your review.We only post reviews with your permission. Reviews are valuable to all customers for a long time. We therefore keep these until you indicate that we must delete them.

Data for competitions and promotions

If you take part in an action and / or contest, we need some information from you, such as name, address and / or e-mail address. We need these to be able to take the action and to announce the prize winner (s). We collect this data only with your permission; you can find exactly how long we keep your data in the relevant condition.

Data to prevent fraud

We are not waiting for security incidents and fraud and you certainly do not. For this reason we use personal data to investigate unauthorized access and fraud; this in order to prevent and prevent fraud.

Postpay

If you buy an item from us and you choose to pay it afterwards, we will check your creditworthiness. We may use external parties. You can also find this in our general terms and conditions.

Social media

If you use social media such as Facebook, you can use the ‘like and share’ buttons on seirioz-accs.com to share articles you like, useful or useful with your friends on social media. Seirioz-accs.com will not get access to your account. We advise you to read the privacy policy of social media parties and possibly also how you can adjust these settings.

Data for use of the Google Assistant

If you use Google Assistant, you can interact with seirioz-accs.com. So you can ask us to find a gift, put an article on your wish list or ask where the order remains.To answer the questions you have asked, we receive certain data from Google. We can view these in the environment that Google makes available for this. When you start interacting with Google, a Google Session ID is known to us, as is the text of the interaction (for example, the question you ask), the date and time you interacted with us and the country and the language choice. For us, these interactions can not be traced to you as a customer.When you link the Google Assistant to your seirioz-accs.com account, we receive a token with every interaction, with which we can retrieve the information you request from your account. You can always unlink the Google Assistant.Finally, we use aggregated data for statistics on the use of seirioz-accs.com by the users of Google Assistant. By measuring this, we can continue to improve our applications on the Google Assistant for the benefit of Google Assistant users.We will only receive your data with your permission. This way we need your question in order to provide an answer. In addition, we use the data to see if the user has previously interacted with seirioz-accs.com through Google Assistant. With this, for example, we can adjust the welcome message.All data we use for the interactions is stored in our Google environment for 7 days and then deleted. In addition, Google provides aggregated usage statistics that are transparent for 6 months.Because the interaction via Google expires, Google is also responsible for your data. The Google Privacy Policy describes how Google collects and uses information from its users and also what rights you have. Google has more specific information about what data you share as a user and how to delete it.

With whom are your data shared?

Logistical partners

We work with various logistics partners. They will receive your name and delivery address from us. They need this information from you to deliver the package to your chosen address.

Other external service providers

We can in some cases use external service providers. They perform services for us; for this it is necessary to share your data. We conclude a contract with all external service providers, in which we agree on what they can and can not do with the data. We will never resell your data.The activities that we can outsource are:- Support with the delivery of our digital services such as hosting and support of our websites / applications.- Supporting our customer service.- Supporting our advertising and marketing campaigns.- Supporting customer research and obtaining ratings and reviews.- Providing financial services, such as payment services, debt collection agencies and credit information agencies.

Government

Sometimes we have to pass on personal data to the government. This may occur first of all when certain government agencies need this information for the performance of their duties, such as the tax authorities. The police or judicial authorities may also need certain information in case of fraud or abuse. Finally, certain supervisors can have access to personal data in the context of an investigation.

Only at your request: with other companies

If you wish, we will pass on your personal details to other companies. This can be for example to our partners. We only do this with your explicit consent.

Where do we store your data?

We store your data within the European Economic Area (“EEA”). However, it is possible that certain data we collect is transmitted to or stored at a destination outside the EEA, for example because one of our external service providers is located there. When this happens, we ensure that this happens in a safe and lawful way.

How are your data secured?

Seirioz-accs.com takes a lot of measures to protect your personal data. Both on an organizational and technical level. We have in-house specialists who work daily to secure our systems and are looking for vulnerabilities. Through strict access control, we ensure that your personal data is only accessible to employees for whom it is necessary that they work with it. In addition, at seirioz-accs.com we periodically test our security by an external expert. Do we give your information to someone else? Then we demand that the other person treats this just as carefully as we do. If you feel that this is not happening, please contact our customer service.

How do we deal with the data of Children?

Our service is not aimed at children. This means that the use of seirioz-accs.com by customers younger than 18 years is only permitted with the explicit consent of a parent or guardian. 

What rights can you exercise with regard to your data?

Right to information

You have the right to an understandable and transparent explanation of how we deal with your personal data and which rights you have in that connection. For this reason, we have explained in detail in this Privacy Policy what information we collect from you and how we handle your data.

Right of inspection

You have the right to request access to the information we hold about you at any time. You can request this in your account. These requests process within 30 days.

Right to object

You have the right to object to the processing of your data if you do not agree with the manner in which we process your personal data.
This right applies to the data we use for direct marketing. This way you can ask us to no longer use your data for personalized recommendations on the website.

Right to data portability

You have the right to receive data that you have given in the context of the agreement (s) in a machine-readable format, so that you can keep it in a database. This concerns your name, address, residence details and order history.

Right to restriction

You have the right to request limitations on the processing of your data, this means that we may keep your data but not use it. If you believe this is the case, please contact our customer service.

Right to be forgotten / request to delete account

You have the right to request that we remove all information that we have from you. When you submit a request to delete your account, we will delete it, except for the information that we have to keep on the basis of the law. We offer you the possibility to submit a request in your account.

Right to file a complaint

You have the right to file a complaint about how we handle your data. When you have a complaint, we prefer to solve it together with you. Please contact our customer service. You also have the right to file a complaint with our holding company. You can do this by sending an e-mail to privacy@seirioz-accs.com. Finally, you have the right to refer your complaint to the Authorities Personal Data

Ask?
If you have any further questions about the way in which Seirioz-Accs handles your personal data, you can contact our customer service department, which can be contacted every working day from 9:00 am to 5:30 pm. We are happy to help you.

 

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